From raw conversations to a finding you can act on
A batch of transcripts or reviews goes in one end. Six findings come out the other, each with its evidence attached. These are the steps in between.
Get data in
However your data lives today — raw call audio, transcript exports, conversational data, reviews — your success manager works with your team to get it ready for Synergi.
Prepare
Every file is checked before it is accepted, personal identifiers are masked, and duplicates are dropped within the project.
Analyze
Six analyzers read the full batch — every record, never a sample — and their results are checked against each other.
Read
Each analyzer returns one page that leads with its finding. Every claim opens to the words behind it, and the whole batch exports.
Minutes after upload, not weeks after the quarter.
What a finding looks like
122 customers are at immediate risk, and service — not price — is why.
The claim comes first
The sentence at the top is the finding itself — who, how many, and why — written to be repeated in a meeting without the screen.
Counts, not just percentages
42.7% is a slope; 122 customers is a workload. Every figure carries the count it came from, so the size of the problem is never in question.
Shapes chosen for reading
A composition bar, a small KPI row, a ranked list — each shape is chosen because it answers the question fastest, not because it fills a grid.
Cross-referenced
All six analyzers read the same batch, so a churn claim can be checked against sentiment drivers and journey breaks from the same records.
Exactly what goes in, exactly what comes back
Accepted inputs
INPUT · SHAPEReturned per batch
OUTPUT · WHEREThe first month, week by week
Access and first batch
Accounts are invited, your intake is set up, and your first real batch goes through the pipeline the same day.
First findings review
You read six pages against what you believed about the batch. This is where the tool earns the second batch — or doesn't.
Second batch, trends appear
With two batches in the same project, movement between them starts to mean something: what grew, what faded, what held.
Part of the operating rhythm
Batches land on a cadence you choose, and findings reach the meetings where the decisions are already being made.